Terrible Customer Service
I ordered the walkie set. The package took a very long time to arrive, and when it finally did, the dog waste dispenser was not in the package. I tried to contact the brand via email on several occasions, as I never received any information regarding why the item was not sent, and did not get any reply from them. I also tried contacting via DM on instagram, also without any response being provided from their part. It took leaving a public comment regarding what happened, for them to finally respond with a “it is not in stuck”. They never offered to send the item later, an apology, or even bothered to send a notification of it not being in stock in the first place or responding to any of my messages until it was left in a “public” way.
I have 4/5 sets from this AMAZING brand and I recommend them to everyone I come across! Comfort and style not only for your pup but for hoomans too! I always appreciate a comfortable leash and my pup definitely appreciates a comfortable collar!!